September 27, 2023

The Ins and Outs of QA Outsourcing for Enhanced Efficiency and Quality

Aleksandr Khomovych

QA Lead

9 min

Throughout its evolution, IT outsourcing has transformed from a mere operational necessity to a strategic imperative for businesses seeking enhanced efficiency, innovation, and competitive advantage. The changing landscape of remote work has further bolstered the outsourcing trend, amplifying its benefits and prospects.

The global outsourcing sector has matured significantly since its mainstream emergence in the 1980s. Initially perceived as a cost-cutting measure, outsourcing has evolved into a multifaceted strategy offering various strategic advantages. The increasing acceptance and prevalence of remote work, spurred on by technological advancements, have acted as an additional catalyst for the outsourcing trend. According to statistics, the expenditure on outsourcing and shared services is expected to reach $971.2 billion by the end of this year and continue growing further. Also, by the end of 2023, the global market value of business process outsourcing is forecasted to hit $350 billion and increase to $450 billion by 2027, with a CAGR of 6.48% in the 2023-2027 period.

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The outsourcing landscape has undergone a profound shift in quality standards, mirroring the sector's maturation. Service providers have invested heavily in refining their processes and adopting best practices to deliver superior results. This evolution has not only elevated the quality of outsourced services but also transformed how client companies approach outsourcing. Rather than viewing it solely as a means to reduce costs, organizations now perceive outsourcing as a means to access specialized skills, accelerate projects, and drive innovation.

Once limited to executing predefined processes, IT outsourcing now plays a pivotal role in fostering innovation. IT service providers have transitioned from being mere executors to becoming strategic partners that actively contribute to shaping the business landscape. By collaborating closely with client companies, IT outsourcers bring specialized expertise and fresh perspectives to the table, driving innovation and facilitating the realization of business objectives. Here, at Brocoders, with our experience in QA outsourcing, we stand as a testament to the transformative potential of strategic partnerships, offering our clients first-class QA outsourcing services regardless of the time zone.

This article will demonstrate the numerous benefits of QA outsourcing, clarify the critical considerations for a sensible approach to outsourcing, and scrutinize the pros and cons that pave the way for success. We’ll consider best practices for outsourcing software testing and check how our company can help your business grow, avoiding potential pitfalls of the QA outsourcing process. Keep reading to learn how to take full advantage of QA outsourcing and build perfect products for your clients.

Elevating Excellence: How QA Outsourcing Empowers Businesses to Deliver Flawless Products

Software testing plays a pivotal role in developing and deploying modern software applications. As technology advances and software becomes more and more complex, the significance of thorough testing cannot be overstated. From enhancing user experience to safeguarding critical data, software testing is a crucial mechanism for ensuring software products' quality, reliability, and success.

Companies often choose to outsource QA services for various reasons, ranging from cost efficiency to expertise. Outsourcing software testing can significantly reduce your company’s burden, allowing you to concentrate on the core tasks, saving developers time, and helping them complete the project on tight deadlines. According to a Deloitte study, the primary reason companies outsource is cost reduction, although outsourcing QA services can give you much more than just reducing costs. Among the key advantages that drive companies to opt for outsourcing QA services are:

  • Expertise and Specialization. QA service providers are specialized in testing and quality assurance and possess in-depth knowledge of various testing methodologies, tools, and best practices. By outsourcing, companies gain access to skilled QA professionals who bring expertise to the table.
  • Cost Savings. Building an in-house QA team can be costly in terms of recruitment, training, infrastructure, and ongoing management. Outsourcing QA services eliminates these overhead expenses, allowing companies to pay for the services they need without the burden of maintaining a full-time team.
  • Scalability. Outsourcing QA offers flexibility in scaling up or down based on project requirements. Adopting this approach, companies can quickly adapt to changing demands without the complexities of hiring or laying off employees.
  • Faster time to market. Specialized QA providers are equipped to perform testing efficiently due to their experience and resources. It leads to faster identification and resolution of issues, ultimately accelerating the software development life cycle and reducing time to market.
  • Focus on core competencies. By outsourcing QA services, companies can redirect their internal resources and energy toward their core competencies and strategic initiatives, which ultimately result in improved overall productivity and efficiency.
  • Access to the latest tools and technologies. QA service providers often have access to a wide range of testing tools and technologies that may be costly for companies to acquire on their own. It ensures that the testing process is carried out using the most up-to-date and effective tools available.
  • Global talent pool. Outsourcing allows companies to tap into a worldwide talent pool, enabling access to diverse skill sets and perspectives all over the globe. It can be particularly beneficial for addressing specialized testing needs or gaining insights into market segments.
  • Objective Evaluation. An external QA team provides an unbiased and objective software assessment. They can identify issues an in-house team might overlook due to familiarity with the codebase.
  • Risk mitigation. QA service providers are experienced in identifying potential risks, vulnerabilities, and performance bottlenecks. Their expertise can help companies mitigate these risks early in the development process, preventing issues that could arise post-release.
  • 24/7 testing coverage. Some QA providers offer round-the-clock testing coverage, which can be especially valuable for global companies working across different time zones.

Outsourcing QA services offers companies a strategic way to enhance the quality and reliability of their software while benefiting from cost savings, expert knowledge, scalability, and improved focus on core business activities. This practice allows companies to leverage external expertise to meet their QA needs efficiently and effectively.

What Types of Testing Services Can be Outsourced?

A wide range of testing services can be outsourced to specialized QA providers, but some are outsourced most commonly due to their specialized nature and the benefits they offer. Some of the most popular testing services that companies often entrust QA providers include:

Type of TestingWhy Outsource?
Functional testingThis type involves testing the software's functions and features to ensure they work as intended. Outsourcing functional testing helps verify the software meets user requirements and specifications.
Regression testingCompanies outsource regression testing to ensure that new software updates or changes do not negatively impact existing functionalities. It helps prevent the introduction of new defects while making improvements.
Performance testingOutsourcing performance testing involves evaluating the software's responsiveness, scalability, and overall performance under different conditions. This type is crucial for identifying bottlenecks and ensuring optimal user experience.
Load testingLoad testing involves subjecting the software to varying levels of load and traffic to assess its stability and performance under heavy usage. It helps companies understand how the software behaves in real-world scenarios.
Security testingOutsourced security testing focuses on identifying software vulnerabilities and weaknesses that can be exploited by attackers. It may include penetration testing, vulnerability assessments, and code reviews.
Usability testingCompanies often outsource usability testing to ensure the software is user-friendly and intuitive. This type of testing assesses how well users can navigate and interact with the software.
Localization testingWhen software needs to be adapted for different languages, cultures, and regions, outsourcing localization testing ensures the software is culturally appropriate and functions correctly in various locales.
Compatibility testingCompatibility testing verifies the software works seamlessly across different devices, operating systems, browsers, and platforms. Outsourcing this type of testing helps ensure widespread accessibility.
User Acceptance testing (UAT)UAT involves end-users testing the software to verify whether it meets their requirements and expectations. Outsourcing this type provides an unbiased perspective from actual users.
Automated testingMany companies outsource the development and execution of automated test scripts. Automated testing enhances tests' efficiency, coverage, and repeatability, making it a popular choice for outsourcing.
Mobile app testingWith the proliferation of mobile devices, outsourcing mobile app testing ensures mobile applications work flawlessly across different devices, screen sizes, and operating systems.
Accessibility testingOutsourcing accessibility testing ensures the software is usable by individuals with disabilities, complying with accessibility standards and regulations.

These are just some examples of testing services that companies often outsource to specialized QA providers. The decision to outsource specific testing services usually depends on the company's needs, project requirements, and the expertise of the chosen outsourcing partner.

When to Outsource QA Services?

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First, you need to understand when is the best time to outsource and when is best to delegate the task to your in-house team. We’ve collected several scenarios where opting for external testing expertise is a smart choice.

Limited Expertise in In-House QA Team for a One-Time Project

When faced with a specific project that demands testing skills beyond your in-house QA team's capabilities, you may want to consider training them. However, such an approach requires substantial time and financial investments. Outsourcing offers a more efficient solution. Experienced external QA experts possess the requisite skills and are well-versed in employing the latest technology stack, allowing you to save time and financial resources that would be spent on training your in-house team.

Need for Additional Experts in Short-Term Projects

During short-term projects requiring increased testing effort, hiring more experts might seem tempting. However, interviewing new candidates can quickly become cumbersome. Outsourcing QA services is an excellent alternative that offers readily available testing experts without the recruitment complexities, streamlining the testing process for your project.

Cost-Effective Strategy for Long-Term Projects

The economic benefits of outsourcing QA testing are particularly advantageous for long-term projects. By outsourcing testing responsibilities, especially for comprehensive, ongoing projects, you effectively save money that would otherwise have been allocated to acquiring specialized testing tools and future upgrades. This approach concurrently preserves the time you would otherwise spend researching and selecting tools suitable for your product.

Need for Rapid Scaling

In scenarios requiring rapid scalability for testing efforts, building and training an in-house team to meet sudden demands can be logistically challenging and time-consuming. Outsourcing QA services enables you to quickly ramp up testing capacity without the overhead of recruitment, training, and logistical adjustments, ensuring your testing needs are met promptly and efficiently.

Expertise in Niche Testing Areas

When your project demands testing in niche or specialized areas such as security, accessibility, or compliance, outsourcing can provide access to QA experts with domain-specific proficiency. This approach ensures thorough and accurate testing, reducing risks and ensuring compliance with industry standards.

Focus on Core Competencies

Outsourcing QA allows your internal teams to concentrate on core development and business tasks without diverting resources to testing activities. It can improve overall productivity and maintain the strategic focus on primary objectives.

The decision to outsource QA testing services depends on various factors, including project scope, timeline, expertise required, and cost considerations. Evaluating these scenarios can help you determine when outsourcing is the optimal strategy to ensure effective testing outcomes while optimizing resources.

TOP Factors to Consider Before Outsourcing

When you carefully weigh all the pros and cons of QA outsourcing and ensure your case is ideal to delegate the task to a specialized QA team, the next step is to evaluate various factors to ensure a successful outsourcing partnership carefully. Here are the main factors to consider before outsourcing:

  • Project requirements & scope. Clearly define your project's requirements, scope, and objectives. Understand the specific testing needs, types of testing required, and the expected outcomes. A well-defined project scope will help you communicate your needs effectively to potential outsourcing partners.
  • Expertise & specialization. Evaluate the knowledge and specialization of the outsourcing provider. Do they have experience in the specific types of testing you require? Review their portfolio, client testimonials, and case studies to assess their capabilities and track record.
  • Quality of work. Assess the quality of the outsourcing provider's work. Ask for samples or references to understand the level of testing they can deliver. A focus on quality ensures that the outsourced testing will effectively identify issues and enhance the software's overall quality.
  • Reputation & reliability. Research the reputation and reliability of the outsourcing provider. Check for reviews, ratings, and feedback from their clients. A reputable vendor is more likely to provide consistent and reliable services.
  • Communication & collaboration. Effective communication and collaboration are essential for a successful outsourcing partnership. Ensure the outsourcing provider has clear communication channels, project management tools, and processes to keep you informed and engaged throughout the project.
  • Data security & confidentiality. For QA testing, data security is crucial. Ensure the outsourcing vendor has robust security measures to protect your sensitive information and proprietary software. Ask about their data protection practices and compliance with relevant regulations.
  • Cost & budget. Determine your budget for outsourcing QA services. Compare the cost of outsourcing to the potential savings and benefits. While cost is a consideration, prioritize value and quality over the lowest price.
  • Scalability & flexibility. Consider the outsourcing provider's ability to scale up or down based on your project's needs. Flexibility in resource allocation can be crucial for accommodating changes in project scope or timeline.
  • Cultural fit & time zones. Cultural compatibility and time zone differences can impact communication and collaboration. Be sure the outsourcing provider's work culture aligns with your company's values and the time zone difference does not hinder real-time interactions.
  • Contractual agreements. Review the terms and conditions of the outsourcing agreement. Ensure the contract includes details about project scope, timelines, milestones, payment terms, confidentiality, intellectual property rights, and dispute resolution mechanisms.
  • Transition plan & knowledge transfer. If you are transitioning from in-house testing to outsourcing, have a plan in place for knowledge transfer. Ensure the outsourcing provider can effectively understand your software and testing processes.
  • References & recommendations. Seek references and recommendations from industry peers or colleagues who have experience with outsourcing QA services. These insights can provide valuable guidance in selecting a reliable outsourcing partner.

Brocoders’ Excellence: Why to Choose Us for QA Outsourcing?

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Brocoders is a software development company offering best-in-class custom software solutions and other IT services for businesses across varied industries, including AgriTech, FoodTech, Fintech, fitness & healthcare, event management, and more. Our comprehensive QA testing services are tailored to meet the evolving businesses’ needs and help them beat the toughest development challenges.

In 2023, GoodFirms recognized Brocoders for its vast experience and unmatched skills that put the company among the top market influencers through the Leaders Matrix program and identified us as the “Best Company to Work With.”

We believe Brocoders’ positioning in GoodFirms’ Leaders Matrix report reflects the company's exceptional potential in offering broad-spectrum web development and custom software development services, delivering total reinvention to enable its clients to grow seamlessly and lead the race, GoodFirms.

Besides this, we have a 5.0 average review rating on, honored with honest and objective feedback from our clients. Our highly responsive team always works closely with the client, providing valuable recommendations and delivering tasks on time and within budget. Brocoders’ collaborative approach transcends geographical boundaries, ensuring seamless communication and effective project management. Our QA services include:

  • Functional testing;
  • Regression testing;
  • Performance testing;
  • Security testing;
  • Usability testing;
  • Automated testing;
  • Compatibility testing.

We recognize that every project is unique and design customized QA testing strategies that align with your specific requirements, ensuring optimal testing outcomes. Outsourcing QA testing to Brocoders is also a cost-effective solution as it eliminates the need for internal QA teams, reducing overhead costs associated with recruitment, training, and management. We offer our clients clear and transparent communication, informing them about testing progress, results, and potential issues.

Brocoders stands out as an excellent choice for QA outsourcing, offering a comprehensive range of testing services delivered by a skilled team. Our focus on quality, tailored solutions, and commitment to client satisfaction make us a reliable partner for businesses seeking efficient and effective QA testing solutions. If you’re searching for seasoned QA professionals with extensive expertise in various testing methodologies, tools, and industry best practices, contact us today and let’s grow together!

Final Insights

In the overall scheme of business success, QA plays an irreplaceable role. It safeguards brand reputation, mitigates risks, and boosts user loyalty by delivering reliable, secure, and user-friendly software. By choosing to outsource QA testing, companies not only uphold the integrity of their software but also streamline their operations, drive innovation, and ultimately solidify their position in the market. While entrusting QA responsibilities to dedicated professionals, businesses can capitalize on their domain expertise and cutting-edge technology to identify and rectify issues early in the development cycle. This proactive approach improves software quality, reduces post-launch glitches, and ultimately enhances user satisfaction.

Looking ahead, the future of IT outsourcing is promising. As technology evolves, outsourcing is expected to become an even more integral part of business strategy. The advent of emerging technologies such as artificial intelligence, cloud computing, and the Internet of Things will likely create new avenues for innovation and collaboration between businesses and their outsourcing partners. This collaboration will not only facilitate business growth but also shape industries and markets in innovative ways. As organizations increasingly recognize the value of outsourcing beyond cost savings, the role of IT service providers will expand, contributing to a more interconnected and technologically advanced business landscape.

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